Legal information notice: this article provides general information and isn't a substitute for advice from a qualified lawyer.
An order went wrong, you searched for Flipkart’s helpline, and the “agent” who picked up asked for an OTP, a UPI PIN, or an app install. Fake customer-care numbers are one of the most productive tricks in Indian e-commerce fraud, because the victim makes the call themselves and is already worried. This guide is deliberately practical: how to reach genuine support, what never to share, and what to do the moment you realise.
Use the Help Centre inside the Flipkart app or website. For social media, look only for the verified @flipkartsupport handle. Formal grievances can go to the grievance officer at grievance.officer@flipkart.com. Never trust a number from a search result, a parcel slip, or a message you didn’t ask for.
A refund never requires you to enter your UPI PIN. A PIN is only needed to send money.
Hang up, uninstall any remote-access or “support” app, and turn off mobile data if you’re worried the device is still exposed.
Ask them to block the card, UPI, and net banking, and report each unauthorised debit with date, time, and amount. Speed matters for liability under RBI rules.
Report at cybercrime.gov.in or call 1930, and include the fake number and how you found it.
Change your banking, email, and Flipkart passwords from a device the caller never touched.
Report the fake number or slip via the in-app Help Centre or the grievance officer, so it can be flagged.
If you’re ever unsure whether a call or message is real, end it and contact support yourself through the app. A genuine agent will never object to you doing that. A scammer will push you to stay on the line.
| Genuine | Scam Pattern |
|---|---|
| You contacted support through the app or verified handle | You called a number from a search result, a parcel slip, or an unsolicited call |
| Never asks for OTP, UPI PIN, or CVV to give you a refund | Says a refund needs your OTP or PIN, or a small 'verification' payment |
| Doesn't ask you to install a remote-access app | Insists on a screen-sharing app 'to process the refund' |
No. Reporting to your bank, cybercrime.gov.in, and Flipkart is free.
Yes. A lawyer helps mainly if your bank denies liability for a promptly reported, well-documented fraud.
Need professional legal help with this?
Find a Lawyer on VidyodayThis is a specific case of a broader pattern — see our guide on the fake customer care number scam and our complete guide to online shopping fraud.
Through the Help Centre in the app or website, or the verified @flipkartsupport handle. Don’t use numbers from search results or parcel inserts.
Fraudsters sometimes slip in a pamphlet with a fake “returns helpline” so that customers call them directly.
No. You only enter a UPI PIN to send money, never to receive it.
It depends on how fast you reported it and how the payment was made. Prompt reports to your bank and cybercrime.gov.in give the best chance.
The grievance officer’s email listed by Flipkart is grievance.officer@flipkart.com; check the Help Centre for the current details.
Uninstall it, go offline, call your bank immediately, and change passwords from another device.
Yes. Reporting helps flag the number and protects others.
This article is for general information only and does not constitute legal advice. Contact details change — confirm them inside the official Flipkart app before relying on them.
