Legal information notice: this article provides general information and isn't a substitute for advice from a qualified lawyer.
Whatever your consumer issue — a defective product, a denied refund, a builder dispute, or a rejected insurance claim — filing a formal complaint no longer means visiting a Commission’s office in person. Here’s exactly how the online filing system actually works, screen by screen, from registration to tracking your case.
As of 2025, consumer complaint filing across India has been consolidated onto e-Jagriti (which absorbed the earlier e-Daakhil portal), the National Consumer Disputes Redressal Commission’s unified online platform. You can file, pay fees, upload evidence, and track your case entirely online, regardless of which District, State, or National Commission your case falls under.
Visit e-Jagriti and create an account using your mobile number and email — both are verified via OTP before you can proceed to filing.
Select “File a New Case,” then choose the appropriate category (consumer complaint) and the Commission level — the portal generally helps guide you based on your claim value (District, State, or National).
Enter details of both parties (you as the complainant, and the seller/service provider as the opposite party), a clear chronological description of what happened, and the specific relief you’re seeking (refund, replacement, compensation, or a combination).
Upload your purchase receipt/invoice, any written correspondence with the seller, photos or videos of the issue, and any other relevant documentation — organized, clearly labeled evidence makes review faster.
Pay the applicable filing fee (scaled to your claim value, with smaller claims often exempt) directly through the portal, then submit. You’ll receive a case number for tracking.
One detail that trips people up: the specific relief you request matters a lot for how your case is evaluated, so be precise rather than vague. Instead of simply saying “I want justice,” specify exactly what you want — a full refund of ₹X, replacement of the item, compensation of ₹Y for the inconvenience, or a combination. This isn’t just paperwork formality; the Commission’s final order is generally built around what was actually claimed.
It also helps enormously to organize your uploaded evidence in a logical order matching your written narrative — if your complaint describes events in chronological order, upload evidence in that same order rather than as a random batch of files. Reviewers (and eventually, the Commission) can follow a well-organized complaint far more easily than a technically complete but disorganized one.
Before you file, here’s how the three Commission levels actually differ:
| Commission | Typically Handles |
|---|---|
| District Commission | Claims up to the district-level pecuniary limit (revised periodically — confirm the current limit on e-Jagriti) |
| State Commission | Higher-value claims above the District limit, and appeals from District Commissions |
| National Commission | The highest-value claims, and appeals from State Commissions |
No — the entire filing process, including fee payment and evidence submission, can be completed online through e-Jagriti. You may need to appear (in person or via video) for specific hearings later, depending on how the case proceeds, but filing itself doesn’t require an office visit.
Filing fees are nominal and calculated based on your claim value, with smaller claims often exempt entirely from any fee. This is deliberately kept low-cost, since the consumer forum system is designed to be accessible without needing significant financial resources.
Yes — e-Jagriti is specifically designed for consumers to file directly. A lawyer becomes useful for complex, high-value, or heavily contested cases, but the platform itself doesn’t require legal representation to use.
Need professional legal help with this?
Find a Civil Lawyer on VidyodayIf your specific situation is a non-delivered product, a stuck refund, or the wrong item, our dedicated guides on product not delivered, Amazon/Flipkart refunds, and wrong product delivered walk through those exact scenarios before you get to this filing step.
It was absorbed into e-Jagriti as of 2025 — if you have an old e-Daakhil login, check e-Jagriti’s guidance on migrating your account, or simply register fresh on the new platform.
Generally, the affected consumer files directly, though in specific circumstances (a minor, someone unable to file themselves) an authorized representative can file on their behalf.
The portal typically accepts common formats like PDF, JPG, and PNG for documents and images — check the specific upload guidelines on the portal for any size limits.
The portal generally guides you based on your claim value against the current pecuniary limits — if you’re unsure, filing at the District level first is usually the safer default for most individual consumer claims.
Generally, once submitted, formal amendments require the Commission’s permission — review your complaint carefully before final submission to minimize the need for later corrections.
Log into your e-Jagriti account and check your case number’s status directly — the portal provides updates as your case progresses through each stage.
The National Consumer Helpline (1915) can provide guidance on the filing process itself, separate from advice on your specific legal case.
Check e-Jagriti’s current offerings, as government portals periodically add mobile access — the core web platform is the primary and most reliably documented way to file.
This article is for general information only and does not constitute legal advice. Portal features and processes can be updated by the National Consumer Disputes Redressal Commission — verify current steps directly on e-Jagriti before relying on this for a real complaint.
